Refund policy
Returns & Refunds
Inspecting Your Order
Please inspect your order upon delivery. If you receive an incorrect, damaged or defective product, contact us at bleo@bleocollective.com as soon as possible, preferably with photographs and your order number. We will review the issue and arrange an appropriate solution in accordance with your statutory consumer rights.
14-Day Right of Withdrawal
For eligible online purchases, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. To exercise this right, please notify us at bleo@bleocollective.com within 14 days of receiving your goods. Once you have notified us, you have a further 14 days to return the products.
Product Condition
Paint returned to Blēo should be unopened, unused and in its original packaging, with all seals intact. Products must be stored at room temperature and protected from frost, excessive heat and direct sunlight. Opening, testing or using paint may significantly reduce its value, as opened paint cannot generally be resold as new. Where handling exceeds what is necessary to establish the product's nature and characteristics, Blēo reserves the right to deduct any resulting loss in value from the refund. In some cases, this may amount to the full purchase price. This does not affect your statutory consumer rights.
Made-to-Order Products
Products manufactured to individual customer specifications or clearly personalised may be excluded from the statutory right of withdrawal. Where an exclusion applies, this will be communicated before purchase.
Returning Your Order
Please contact us at bleo@bleocollective.com before arranging your return so we can provide the relevant instructions.
For returns to our Copenhagen address:
Blēo
Borgergade 20
1300 Copenhagen K
Denmark
Customers are responsible for the direct cost of return shipping when exercising their right of withdrawal, unless otherwise agreed. Please ensure that products are securely packaged for transport. We recommend using a tracked shipping service.
Refunds
Once we have received your returned products, we will inspect their condition. Eligible refunds will be issued to the original payment method, without undue delay and no later than 14 days after we receive your withdrawal notification. We may withhold the refund until we have received the returned goods or evidence that they have been sent back. Refunds include the original standard delivery cost where required by law. Any additional cost for an upgraded delivery service is not refundable.
Contact
For questions about returns, refunds or damaged products, please contact:
Blēo
Borgergade 20
1300 Copenhagen K
Denmark
